The driver app handles more personal data than location alone. The driver profile model (driver_model.dart) includes bank account, IFSC, UPI ID, driving licence, vehicle RC and Aadhaar photos. The policy below covers all of it. Your Play Console Data safety form also needs Financial info and identity document photos added, beyond the table I gave earlier.

Replace the [brackets] with your details. The text works pasted into Google Sites or a web page.

PickMyChef Driver – Privacy Policy

Last updated: [10 October 2026]

This Privacy Policy explains how [Company legal name] ("PickMyChef", "we", "us") collects, uses, shares and protects information when you use the PickMyChef Driver mobile app (the "App"). The App is for delivery partners who deliver orders for PickMyChef customers and partner kitchens.

By using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

1. Information we collect

1.1 Location data (including background location)

• What: precise and approximate location of your device (GPS, Wi-Fi and mobile network based).

• When: only while you are Online or on an active delivery, including when the App is closed, not in use, in the background, or your screen is locked. If you go Offline during a delivery, location continues to be collected until that delivery is completed.

• When we stop: location collection stops when you are Offline with no active delivery, or when you log out.

• Notification: a persistent notification is shown on your device whenever location tracking is active.

• Why:

  • to detect when you are waiting at a partner kitchen and assign you instant orders from that kitchen

  • to show live delivery tracking to the customer and kitchen of the order you are delivering

  • to guide you to pickups and drop-offs, and to record delivery times and routes

  • to verify deliveries, resolve disputes, and support your safety

You can withdraw location permission at any time in your device settings. Without it, you cannot go Online or complete deliveries.

1.2 Account and profile information

• name, mobile number, email address, profile photo

• delivery zone, vehicle type, vehicle number, driving licence number

• identity and vehicle documents you or our team upload, such as driving licence, vehicle RC and Aadhaar photos, for verification

1.3 Payout information

• bank account holder name, account number, IFSC code, UPI ID and preferred payout method

• earnings, payouts and delivery history

1.4 Delivery information

• assignments you accept, pickups, deliveries, status updates and timestamps

• delivery proof photos you take or upload (for example, at pickup or drop-off)

• customer and kitchen details needed to complete a delivery (name, delivery address, contact number). These are shown to you only for the orders assigned to you.

1.5 Device and technical information

• device battery level, sent with your location to help us understand tracking interruptions

• app version, device type, operating system version and network status

• push notification token, used to send you order alerts

• crash reports and diagnostic logs

• app usage analytics and advertising identifier, used for analytics only. We do not show ads in the App.

1.6 Bluetooth (optional)

If you connect a Bluetooth thermal printer, the App uses Bluetooth only to find and connect to the printer. Bluetooth is not used to determine your location.

2. How we use your information

We use your information to:

• create and manage your delivery partner account and verify your identity and documents

• assign orders, including instant orders based on your location near partner kitchens

• provide live delivery tracking to customers, kitchens and our operations team

• calculate and pay your earnings

• send you order alerts and important service notifications

• maintain safety, prevent fraud and misuse, and resolve customer or kitchen complaints

• monitor app performance, fix crashes and improve our services

• comply with legal obligations

3. How we share your information

We do not sell your personal information. We share it only as follows:

• Customers: your first name, photo (if set), vehicle details and live location during their delivery.

• Partner kitchens: your name and live location when you are picking up or delivering their orders.

• PickMyChef operations and support staff: to manage deliveries, support you and handle issues.

• Service providers that process data on our behalf under confidentiality obligations:

  • Google Firebase (Authentication, Cloud Firestore, Realtime Database, Cloud Storage, Cloud Functions, Cloud Messaging, Crashlytics, Analytics, Remote Config, App Check)

  • Google Maps Platform (maps and navigation)

  • payment and banking partners, for payouts

• Legal requirements: when required by law, court order or government authority, or to protect the rights, safety and property of PickMyChef, our users or the public.

4. App permissions

Before asking for location access, the App shows a disclosure explaining how location is used. You can decline, but you then cannot go Online or complete deliveries.

5. Data retention

• Live location: kept for [90 days] for delivery records, dispute resolution and safety, then deleted or anonymised.

• Delivery records and proof photos: kept for [1 year].

• Account, document and payout information: kept while your account is active and for up to [3 years / as required by tax and accounting law] after closure.

• Crash and analytics data: kept according to Google Firebase retention settings, up to [14 months].

6. Data security

• Data is encrypted in transit (HTTPS/TLS) and stored on secure Google Cloud infrastructure.

• Access is restricted to authorised personnel who need it to operate the service.

• No method of transmission or storage is 100% secure, but we use reasonable measures to protect your information.

7. Your choices and rights

You can:

• stop location collection by going Offline (when you have no active delivery) or logging out

• change permissions at any time in your device settings

• access or correct your profile information by contacting us

• request deletion of your account and personal data by emailing [pingus@pickmychef.com] from your registered email, or by contacting support with your registered mobile number

We will process deletion requests within [30 days]. Some information may be kept where the law requires it, for example payout and tax records. Depending on applicable law, including India's Digital Personal Data Protection Act, 2023, you may also have the right to withdraw consent, nominate a representative, and raise a grievance.

8. Children

The App is only for delivery partners aged 18 years or older. We do not knowingly collect data from anyone under 18.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date, and notify you in the App for significant changes.

10. Contact and grievance officer

[Company legal name]
[Registered address]
Email: [pingus@pickmychef.com]
Phone: [+91-9134434434]

Grievance Officer: [Name], [email], [phone]. We aim to respond within [7 days] and resolve within [30 days].