Privacy Policy

We value your privacy and are committed to transparently explaining how we use, and protect your information.

This Privacy Policy (“Policy”) describes how Pick My Chef Private Limited (“Pick My Chef”, “Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects your information when you use our website www.pickmychef.com or our mobile application (together, the “Pick My Chef Platform”).

The terms “you” and “your” refer to the user of the Pick My Chef Platform. The term “Services” refers to any meal dropping off or related services offered by Pick My Chef through its Platform or otherwise.

Please read this Policy carefully before using the Pick My Chef Platform or submitting any personal information to us. This Policy is part of and should be read alongside our Terms of Service.

1. YOUR CONSENT

By using the Pick My Chef Platform and Services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described in this Policy.
If you do not agree with this Policy, please do not use or access the Platform.

2. POLICY CHANGES

We may update this Policy occasionally, and such updates will be reflected on this page.
If significant changes are made, we will notify you through prominent notice on our Platform or via email.
Your continued use of our Services after such updates constitutes your consent to the revised Policy.

3. LINKS TO OTHER WEBSITES

The Pick My Chef Platform may contain links to third-party websites. Any personal information collected while visiting such sites is not governed by this Policy.
Pick My Chef is not responsible for the content, privacy practices, or security of these external websites.
We encourage you to review their privacy policies before sharing your information.

4. INFORMATION WE COLLECT FROM YOU

We collect various types of information to provide you with safe, efficient, and customized meal dropping off services.

a. Personal Information

When you register or place an order, we may collect:

  • Name

  • Email address

  • Phone number

  • Drop off address

  • Payment details (processed securely via third-party gateways)

  • Feedback and communication records

b. Device Information

To improve the user experience, we may collect details about the devices you use to access our Platform, such as:

  • Device model, operating system, and version

  • App usage data and interaction logs

  • IP address, browser type, and language preferences

c. Location Information

We may collect and process your device’s approximate or precise location (with permission) to:

  • Identify serviceable drop off areas

  • Assign the nearest drop off route or kitchen

  • Personalize offers and recommendations

You can disable location access anytime through your device settings.

d. Cookies and Tracking Technologies

Our Platform and trusted partners may use cookies, pixel tags, and similar technologies to collect data such as:

  • Session information

  • Preferences and settings

  • Site traffic and interaction patterns

You may choose to disable cookies via your browser settings, but some site features may not function properly as a result.

5. USES OF YOUR INFORMATION

We use the information collected for the following purposes:

  • To process and provide your meal orders;

  • To manage your account and transactions;

  • To provide customer support and respond to your queries;

  • To send order confirmations, provision updates, and relevant service notifications;

  • To improve and personalize our Services and user experience;

  • To provide information about similar or promotional offerings (if you consent);

  • To ensure the safety, security, and quality of meals;

  • To comply with legal obligations or regulatory requirements.

6. DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

We may share your information for the following limited purposes:

a. With Service Providers

We engage vendors and partners to support our operations — such as payment processors, drop off partners, marketing agencies, and analytics providers.
These third parties are contractually bound to use your data only as instructed by Pick My Chef.

b. With Personnel

Your order details (such as name, phone number, and drop off address) are shared with drop off executives to complete your order safely and on time.

c. For Legal Reasons

We may share information with government authorities or regulators if required to:

  • Comply with applicable law or legal process;

  • Respond to valid requests related to fraud, safety, or misuse of the Platform;

  • Protect the rights, property, or safety of Pick My Chef, our users, or others.

d. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

7. DATA SECURITY

We take appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration.
Examples include:

  • SSL encryption for data transmission

  • Secure servers and access controls

  • Periodic security audits

However, please note that data transmission over the internet is not completely secure. We cannot guarantee absolute protection of your information.

8. DATA RETENTION

We retain your personal data as long as necessary for providing our Services and complying with legal obligations.
If you request account deletion, we will anonymize or securely erase your data unless retention is required by law (e.g., for billing or dispute resolution).

9. YOUR RIGHTS

You have the right to:

  • Access and review the personal information we hold about you;

  • Request correction or deletion of your data;

  • Withdraw consent for marketing or promotional communication;

  • Request account deactivation or deletion.

To exercise these rights, please contact us at privacy@pickmychef.com

10. OPT-OUT

By registering, you agree to receive service and promotional emails from Pick My Chef.
You can opt out of marketing emails by clicking “Unsubscribe” in our communications, though essential order updates and legal notices will still be sent.

11. CHILDREN’S PRIVACY

Our Services are intended for users aged 18 years and above.
We do not knowingly collect personal data from minors.
If we learn that a child has provided us with information, we will delete it immediately.

12.REFUND POLICY

Refund is not applicable once payment is made

13. GRIEVANCE OFFICER

If you have concerns, complaints, or questions about this Privacy Policy or data handling, please reach out to our Grievance Officer:

Grievance Officer – Pick My Chef
Hyderabad, Telangana, India
privacy@pickmychef.com
Office Hours: Monday–Friday, 10 AM – 6 PM

14. CONTACT US

For general queries or assistance regarding your information, please contact:
hello@pickmychef.com
www.pickmychef.com

Pick My Chef is committed to dropping off homely food with honesty, transparency, and care — your trust matters most to us.

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