This document is an electronic record under the Information Technology Act, 2000 and applicable rules (including the Intermediaries Guidelines & Digital Media Ethics Code Rules, 2021). It is published in accordance with Rule 3(1) to provide the rules, regulations, Privacy Policy, and Terms of Use for access to the Pick My Chef website.

These Terms form a legally binding agreement describes how RAIQA AI PVT LTD (“Pick My Chef”, “Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects your information when you use our website www.pickmychef.com or our mobile application (collectively, the “Pick My Chef Platform”).

The terms “you” and “your” refer to the user of the Pick My Chef Platform. The term “Services” refers to any meal delivery, meal drop-off, subscription, or related services offered by Pick My Chef through the Platform or otherwise.

Please read this Policy carefully before using the Pick My Chef Platform or submitting any personal information to us. This Policy forms part of and should be read together with our Terms of Service and other applicable policies published on the Platform.

1. YOUR CONSENT

By accessing or using the Pick My Chef Platform and Services, you acknowledge and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described in this Policy.

If you do not agree with this Policy, please do not use or access the Pick My Chef Platform or Services.

2. POLICY CHANGES

We may update or modify this Policy from time to time. Any changes will be reflected on this page.

If significant changes are made, we may notify you through a prominent notice on the Platform, by email, or through other appropriate communication channels.

Your continued use of the Platform or Services after such changes are published constitutes your acceptance of the revised Policy.

3. LINKS TO OTHER WEBSITES

The Pick My Chef Platform may contain links to third-party websites, applications, or services.

Any personal information collected while visiting or using such third-party websites or services is not governed by this Policy. Pick My Chef is not responsible for the content, privacy practices, security, or policies of external websites or services.

We encourage you to review the privacy policies and terms of service of such third parties before providing them with your personal information.

4. NO REFUND, CANCELLATION & ORDER RESOLUTION POLICY

Due to the perishable nature of food products and hygiene considerations, all purchases made through RAIQA AI PVT LTD are final.

Once an order is confirmed and payment has been successfully processed, no cancellation, return, exchange, or monetary refund shall be permitted, except where required by applicable law.

RAIQA AI PVT LTD does not provide cash refunds, bank refunds, payment reversals, or wallet refunds under any circumstances, except where required by applicable law.

4.1 Limited Resolution

As a gesture of goodwill and without admitting any liability, the Company may, at its sole and absolute discretion, offer a complimentary meal or promotional coupon in limited circumstances following a thorough investigation.

A complimentary meal or promotional coupon is not a customer entitlement and shall be provided only if the Company determines that the claim is genuine and meets the applicable eligibility criteria.

5. ELIGIBLE CASES

A customer may request a review only in the following circumstances:

• Food received in a spoiled or unsafe condition.

• Wrong item delivered.

• Confirmed failure to deliver the order.

No other circumstances shall qualify for compensation or other resolution unless expressly approved by the Management.

6. MANDATORY PROOF

To enable the Company to investigate a claim, the customer must provide:

• Clear photographs and/or videos of the food and packaging.

• Relevant order details.

• Any additional information reasonably requested by the Company's Customer Support team.

The Company reserves the right to reject any claim where sufficient evidence is not provided.

7. TIME LIMIT FOR REPORTING

All complaints must be reported within 30 minutes of:

• The order being marked as delivered; or

• The scheduled delivery time in cases of non-delivery.

Claims submitted after this period may not be considered.

8. INVESTIGATION PROCESS

All claims shall be reviewed by the Company's Quality Assurance and Customer Support teams.

The Company may contact the customer, delivery personnel, chef, or any other relevant party and may request additional information or evidence before making a decision.

The Company's findings and decision regarding the claim shall be final and binding, subject to applicable law.

9. COMPLIMENTARY MEAL

Where the Company determines, following its investigation, that a complaint is genuine, it may provide one complimentary meal.

The complimentary meal shall:

• Be added to the customer's existing subscription, where applicable.

• Be redeemable only in accordance with the applicable subscription terms.

• Not be transferable.

• Not be exchangeable for cash.

• Not be refundable.

• Have no monetary value.

• Be added only after the investigation has been completed and the claim has been approved.

10. PROMOTIONAL COUPONS

In exceptional cases, and solely at the discretion of Management, the Company may issue a promotional coupon as a goodwill gesture.

The value, validity, usage conditions, and eligibility requirements of such coupon shall be determined exclusively by the Company.

The issuance of a coupon in one instance shall not create any obligation on the Company to provide coupons or other compensation for future claims.

11. NO COMPENSATION

The Company shall not provide any refund, compensation, reimbursement, discount, credit, or complimentary meal in cases including, but not limited to:

• Change of mind after placing an order.

• Customer ordering an incorrect item.

• Allergic reactions resulting from ingredients disclosed in the menu.

• Incorrect delivery address provided by the customer.

• Customer being unavailable to receive the order.

• Delays caused by traffic, weather, public holidays, strikes, government restrictions, or other circumstances beyond the Company's reasonable control.

• Customer dissatisfaction with the taste, texture, spice level, or other personal preferences.

• Minor differences in presentation, packaging, portion appearance, or appearance of the food.

• Failure to properly store or consume food after delivery.

• Claims submitted without sufficient evidence.

• Repeated, fraudulent, misleading, abusive, or unjustified complaints.

12. FRAUDULENT OR ABUSIVE CLAIMS

If the Company reasonably believes that a complaint is false, misleading, abusive, repetitive, or fraudulent, the Company reserves the right to:

• Reject the claim.

• Refuse to provide a complimentary meal or promotional coupon.

• Suspend or permanently deactivate the customer's account.

• Refuse future orders.

• Take any other action available under applicable law.

13. MANAGEMENT DISCRETION

The Company reserves the right, subject to applicable law, to:

• Approve or reject any complaint.

• Determine whether a complaint qualifies for a resolution.

• Determine the appropriate resolution.

• Decide whether to provide a complimentary meal or promotional coupon.

All decisions made by the Company shall be final and binding, subject to applicable law.

14. ADDRESS CHANGE POLICY

If you wish to change your delivery address, the following deadlines apply:

Breakfast & Lunch

The delivery address must be updated one day before by 9:00 PM.

Dinner

The delivery address must be updated before 12:00 PM on the same day.

Requests received after the applicable deadline may not be accommodated.

The Company shall not be responsible for deliveries made to the previously provided address where the customer fails to update the address within the applicable timeframe.

15. ORDER RESCHEDULING

The Company may provide customers with the flexibility to reschedule an order, subject to the following deadlines:

Breakfast & Lunch

Rescheduling requests must be made one day before by 6:00 PM.

Dinner

Rescheduling requests must be made before 12:00 PM on the same day.

Requests received after the applicable deadline may not be accommodated, and the Company shall not be responsible for orders delivered according to the original schedule.

16. LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, the total liability of RAIQA AI PVT LTD arising from any claim relating to an order shall not exceed the amount actually paid by the customer for that specific order.

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, business, goodwill, or business opportunity.

17. INTELLECTUAL PROPERTY

All logos, recipes (to the extent proprietary), photographs, trademarks, software, content, designs, graphics, and branding displayed on the Pick My Chef Platform are the exclusive property of RAIQA AI PVT LTD, its licensors, or applicable rights holders.

Such materials may not be copied, reproduced, modified, distributed, published, transmitted, or used without prior written permission from the Company or the applicable rights holder.

18. FORCE MAJEURE

The Company shall not be liable for any delay, interruption, failure, or inability to provide Services caused by circumstances beyond its reasonable control, including but not limited to:

• Floods.

• Riots.

• Strikes.

• Pandemics or epidemics.

• Government restrictions or regulations.

• Power failures.

• Internet or telecommunications outages.

• Supplier shortages.

• Natural disasters.

• Acts of God.

• Other circumstances beyond the Company's reasonable control.

19. DELIVERY PROOF

Delivery shall be deemed completed where any one or more of the following is recorded or confirmed:

• OTP verification.

• Delivery photograph.

• GPS or location confirmation.

• Acknowledgement by the customer.

• Acknowledgement by an authorized recipient at the delivery address.

Once delivery is deemed completed based on the above evidence, the order shall be considered successfully delivered, subject to applicable law and the Company's investigation of any legitimate delivery-related complaint.

20. COMMUNICATION CONSENT

By using the Pick My Chef Platform or Services, you agree that the Company may communicate with you through:

• WhatsApp messages.

• SMS.

• Email.

• Push notifications.

• Phone calls.

These communications may relate to:

• Order confirmations and updates.

• Delivery updates.

• Customer support.

• Account-related information.

• Service-related communications.

• Marketing or promotional communications, where appropriate consent has been obtained.

You may opt out of marketing communications where applicable. However, you may continue to receive essential service-related communications necessary to provide the Services.

21. DATA PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Customer information may be shared with selected third-party service providers, including:

• Payment gateways.

• Logistics and delivery partners.

• Technology and software service providers.

• Other service providers necessary to operate and provide the Services.

Such sharing shall be carried out for legitimate business and service-related purposes and, where applicable, in accordance with our Privacy Policy and applicable law.

22. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any other policies, guidelines, or terms published on the Pick My Chef Platform, constitute the entire agreement between the customer and the Company with respect to the use of the Platform and Services, except where otherwise required by applicable law.

23. GRIEVANCE OFFICER

If you have any concerns, complaints, or questions regarding this Privacy Policy, your personal information, or our data-handling practices, you may contact our Grievance Officer:

Grievance Officer – Pick My Chef
Hyderabad, Telangana, India
Email: privacy@pickmychef.com
Office Hours: Monday–Friday, 10:00 AM – 6:00 PM

24. CONTACT US

For general queries, support, or assistance regarding your information or the Services, please contact us at:

Email: ping.us@pickmychef.com
Website: www.pickmychef.com

Phone: +91 9134434434

OUR COMMITMENT

Pick My Chef is committed to delivering homely food with honesty, transparency, and care.

Your trust matters most to us.

PickMyChef

Pick My Chef – The Taste of Home, Wherever You Are.